Filing Claims

The carrier that issued your policy handles and decides the claim. We help you start it and point you to the right place. Olli is a licensed insurance producer, not the insurance company, so think of us as the guide who gets you to the right carrier's process quickly and stays reachable while it runs.

That distinction matters most when you are in the middle of something. Whether a particular situation is covered, what a policy pays, and what it excludes are answered by the carrier and by that policy's documents in your dashboard, not by us from memory. The understanding coverage questions explain what each coverage type is designed to do in general terms. If a carrier's decision does not sit right with you, tell us: we can advocate for you, though we do not overturn a carrier's determination.

It depends on the policy and the carrier, and the "File a Claim" flow for that policy will tell you exactly what is needed. Requirements vary from one carrier to the next, so treat any general list as a starting point rather than a checklist that applies everywhere.

Generally, have your policy number ready. It sits on the policy's detail page in your dashboard with a copy button next to it. Have the date and the details of what happened, and any documentation or photos you were able to gather. If you are unsure what to send or how to put it together, email support@olli.insure or call 1.610.978.0507 and we will walk you through it.

First, take care of anyone's safety, then document what happened. Photos, the names and contact details of everyone involved, and a plain written account of the event are all worth capturing while the details are fresh, whatever the policy ends up asking for.

Then open the affected policy in your dashboard and click "File a Claim" to start the right process for that policy. If it is urgent, or you are not sure which policy covers what happened, call us at 1.610.978.0507 (Monday–Friday, 9AM–6PM CST) or email support@olli.insure. Whether an incident is covered depends on the policy and its terms, so starting the claim is how you find out.

Start from the policy in your dashboard. The "File a Claim" flow for that policy points to the carrier handling it, and status updates come through that carrier's process rather than through a separate Olli queue.

If you cannot find where things stand, email support@olli.insure or call 1.610.978.0507 (Monday–Friday, 9AM–6PM CST) and we will help you track it. Losing the thread on a claim that has been open a while is common, and chasing it down with the carrier is exactly the kind of thing our team is here for.

That depends on your carrier and on the details of the claim, so we cannot promise a timeline or an outcome, and you should be wary of anyone who does. The claim process for that policy is what keeps you updated, and the carrier is the one making the determination.

What is in your control is the input. Report promptly, answer the carrier's questions quickly, and keep your documentation together in one place. If a claim has gone quiet and you want help following it, our team can chase it with you at support@olli.insure or 1.610.978.0507 (Monday–Friday, 9AM–6PM CST).